General
The services available from the Hometrack Site are provided by Hometrack Data Systems Limited and its affiliated companies (together, "Hometrack"). Hometrack is committed to protecting your privacy and security online. We do collect certain personal details from you to enable us to provide the services we offer. We also collect general statistical information about visitors to our website for general reporting purposes and to improve future content. However, we follow strict guidelines on the storage and disclosure of this information, which is in line with the laws and regulations of the UK. We are registered under the Data Protection Act 1998, which governs how personal data held by us is kept, used and disclosed. By using the Hometrack website, you consent to the collection and use of the personal information described in this privacy and security policy. If we change or update our policy, we will inform you by posting the changes on this page.

Proof of identity
In order to protect the privacy and security of personal information you provide to us, in certain cases when you contact Hometrack, we will ask you for proof of identity before we disclose any personal information to you and you must be able to satisfy this requirement before personal information is provided. If there is any problem such as forgetting your password, you can contact our helpline or email us.

What information we collect and why
During payment for our services, Hometrack asks for your name, email address and credit card details, and these are processed for hometrack by Barclays Bank PLC. Please see our Terms for further details regarding this. When you register for our property report or use the site to find out information about housing market activity in your area, you will be requested to add certain details such as the postcode or address of a property. This information allows us to provide you with the personalised information we offer and ensures that we provide the best possible service to you. Subject to your agreement (see below), the data you give us will also allow us to send you regular updates on prices in your area, details of special offers and promotions, news and information about hometrack and our partners, and other related information (as part of our newsletter or otherwise).

What information precautions are in place
Your profile details are only used to provide the services we offer and are not used for any other purpose. Hometrack regularly reviews its security measures and makes every effort to ensure the security of your information on our systems.

Who we share the information with and links to other websites
We will not disclose your data to any third parties except where it is necessary for the purposes of fulfilling any requests that you make to us or as otherwise described in this policy. Agents and contractors of Hometrack who receive your personally identifiable data to carry out these requests are required to keep the information confidential and are not permitted to use it for any purpose other than to fulfil these requests. With your authorisation, we may share data about you with our business partners, in order for you to take advantage of their services. At no time will we forward information unless you have agreed for us to do so, but you need to be aware that our business partners and their websites may have different security and privacy policies from us, and before you permit your information to be forwarded we advise you to separately review these policies. We may be required to disclose your information if required by any applicable law or regulation. This may include disclosure of information to our legal and other professional advisors. We may provide links to other websites on our site. Such links do not, unless specifically indicated, constitute sponsorship, endorsement or approval by hometrack of the policies, practices or services of these sites. You need to be aware that using such links will cause you to leave our site, and use of a linked site will be subject to different security and privacy policies.

What cookies are and how do we use them
Cookies are a standard method of registering user preferences when people use websites, to ensure a better and more personalised experience. They can also be used to track down your trends while using the Hometrack Site, which is useful to us as we work to improve our site. Cookies are pieces of information stored on your computer's hard disc drive. This ensures that we know information about you when you next visit our site. For example a cookie would contain your preferred user name so we do not have to ask you this question every time you visit us. The cookies we pass to you are anonymous and do not hold information on you or reveal your personal identity. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive a new cookie, or how to disable cookies altogether. However, the removal of our cookie may have an impact on the quality of the service we provide you, and in particular, is likely to make it impossible to retrieve any statistical information provided to you.

Things you should do
It is important for you to protect against unauthorised access to your password and to your computer. You should be sure to close all browser applications when you are using a shared computer.

General/limitations
Please be assured that we are committed to protecting your security and privacy at all times. To the maximum extent permitted by law, Hometrack's liability under this Privacy and Security policy is subject to the limitations of liability outlined in our Terms and Conditions.

Questions, comments and contact details
If you have any questions or comments about Hometrack's privacy policy, or your experience with the Hometrack Site , please contact us via e-mail: customersupport@hometrack.co.uk.

Consent
As noted above, we use personal data to allow us to send you regular updates on prices in your area, details of special offers and promotions, news and information about Hometrack and our partners, and other related information (as part of our newsletter or otherwise). We need to ensure that you are happy to receive these, and we ask you to do so by clicking "Yes". If you do not consent, we will only use your personal data to contact you about services you have requested from us. If you would like to change your mind and withdraw your consent at any time please contact us via email: customersupport@hometrack.co.uk.